Terms and Conditions

Bilbys Ropes Cords & Crafts is operated by Coppin International Pty Ltd ABN: 91627066540, If you visit or shop at Bilbys Ropes Cords & Crafts, you accept these Term and Conditions and our Privacy Policy.
Please read these terms carefully and cease using the site of do not agree.
When you shop or send emails to Bilbys Ropes Cords & Crafts you are communicating with us electronically and you agree that all communication, agreements, notices and disclosures provided to you electronically by email or by posting notices on this site, satisfy the legal requirements that communications be in writing.
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use ourSite:

We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Prohibited conduct:

You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

  • anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
  • using our Site to defame, harass, threaten, menace or offend any person;
  • interfering with any user using our Site;
  • tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
  • using our Site to send unsolicited email messages; or
  • facilitating or assisting a third party to do any of the above acts.

Exclusion of competitors:

You are prohibited from using our Site, including the Content, in any way that competes with our business.


The Content of this site is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it,to the maximum extent permitted by law.

Intellectual Property rights:

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content.Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

  • copy or use, in whole or in part, any Content;
  • reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
  • breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content,causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

User Content:

You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.
You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:

  • you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
  • neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third party sites:

Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.


We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers:

Bilbys Ropes Cords & Crafts products come with guarantees that cannot be excluded under Australian Law.

  • You are entitled to a replacement or refund for a major failure of the product(s).
  • You are entitled to a have the product(s) repaired or replacedif the product fails to be of acceptable quality and the failure does not amount to a major failure.
  • You may make a claim under the warranty for material defects and workmanship in the products within 3 months (the warranty period) from the date of purchase.

In order to make a warranty claim during the warranty period you will need to provide in writing to Coppin International T/A BilbysRopes Cords & Crafts 6 Beaney St Macgregor ACT 2615 Australia or by email to warranty@bilbysropescordscrafts.com.au, proof of purchase including Date of Purchase, the price paid and a description of product and fault.

Where the Warranty Claim is accepted, then Coppin International T/A Bilbys Ropes Cords & Crafts will at its sole discretion, either repair or replace any defective products or part thereof with a new or remanufactured equivalent during the warranty period at no charge to you for parts or labour. You acknowledge that you will be solely liable for any postage or shipping costs above our normal shipping fee for the product(s) to facilitate the warranty.

The warranty does not apply to appearance of the supplied product, where the product has been damaged or defaced, which has been subject to misuse abnormal handling or which has been altered or modified in any way.

The warranty shall be the sole and exlusive warranty granted by Coppin International T/A Bilbys Ropes Cords & Crafts.

To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

  • they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
  • access will be uninterrupted, error-free or free from viruses; or
  • our Site will be secure.

You read, use and act on our Site and the Content at your own risk.

Purchase of Products

By using the Purchase services provided to buy goods through our website you agree to the purchase price listed on the website for product.
Payment of the goods may be made through Paypal or SecurePay the payment gateway provider.
In using the purchase service you warrant that have familiarised yourself with and agree to be bound by these terms and conditions.


You acknowledge that the purchase service offered by Coppin International T/A Bilbys Ropes Cords & Crafts intergrate deliveries through the use of third party delivery companies.

In providing the purchase services Coppin International T/A Bilbys Ropes Cords & Crafts may provide you with a variety of delivery and insurance options provided by the delivery service provider. You acknowlegdde and agree that Coppin International T/A Bilbys Ropes Cords & Crafts is not the provider of these delivery and insurance options and that Coppin International T/A Bilbys Ropes Cords & Crafts facilitates your interactin with the delivery service provider.

In the event that an item is lost or damaged in the course of the delivery service, Coppin International T/A Bilbys Ropes Cords & Crafts asks that you.

  • Contact us by sending an email to toshipping@bilbysropescordscrafts.com.au
  • Contact the delivery service provider directly to request a refund or to claim in any insurance options available.

Refunds and Exchanges

Online/Phone and Email Orders

– Goods returned for refund, exchange or credit must be advised to head office within 7 days from the date of receipt and received at Bilbys Ropes Cords & Crafts 6 Beaney St, Macgregor ACT 2615 within 30 days.

Refunds and Exchanges are subject to the following Criteria

  • All goods returned must be in new, unopened condition with all seals intact.
  • Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.
  • Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors excluded).
  • Bilbys Ropes Cords and Crafts accepts no responsibility for loss or damage caused during return transit.

Order Cancellation and Refunds

Order cancellations are immediate via telephone providing contact is made with our online sales team on 1300 BILBYS. If making a cancellation request via email you must allow 48 hours (excluding non-working days i.e. weekends and public holidays) for the email to be processed and the order cancelled. Goods already shipped before a cancellation request is processed (within 48 hours for email or before telephone advice) can be recalled/returned, however delivery/courier charges cannot be refunded

Freight Charges for Returns

Goods returned to Bilbys Ropes Cords & Crafts will be at your expense unless the fault is on our part where we can offer you a credit or refund to cover the costs associated with having to return the item(s). The Credit refund will not exceed our standard shipping fee for the item(s) to be returned and will only be paid once the goods are received by BILBYS Ropes Cords & Crafts. No Additional packaging or freight costs such as express postage will be covered by Bilbys Ropes Cords & Crafts.

C.O.D Returns

Goods are not to be returned to us C.O.D. Goods returned to us this way cannot and will not be accepted.

Limitation of liability:

To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.


To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.


These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.


In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.


If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.


Your use of our Site and these Terms are governed by the laws of The Australian Capital Territory. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in The Australian Capital Territory and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

For any questions and notices, please contact us at:

Coppin International Pty Ltd ABN 91627066540 T/A Bilbys Ropes Cords & Crafts


Last Update: 25 November 2018