Privacy Policy

Personal Information

The types of personal information we may collect about you include

  • Your Name
  • Your Contact details including, first and last name, your street address, your mailing address, your postcode, your telephone numbers and your email address.
  • Information about your business such as company name, company size, business type,
  • Yourbilling information such as credit card number, expiration date and billing address.
  • Information you provide to us through customer surveys
  • Details of products and services we have provided to you and/or that you have enquired about and our response to you
  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour.
  • Information about your access and use of our site including through use of internet cookies, your communications with our site, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.
  • Additional personal information that you provide to us, directly or indirectly, through your use of our site, associated applications, associated social media platforms and or accounts from which you permit us to collect information and other personal information requested by us and/or provided by or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes.

  • To enable you to access and use our site, associated applications and associated media platforms.
  • To communicate with you
  • For our internal record keeping and administration purposes
  • For analytics, market research and business development, including to operate and improve our site, associated mobile applications and social media platforms
  • To run competitions and /or offer additional benefits to you
  • For advertising and marketing, including to send you promotional information about our products and services and information about third parties we consider maybe of interest to you
  • To comply with our legal obligations.

Disclosure of personal information to third parties.

We may disclose personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties.
We may disclose personal information to

  • Third party service providers for the purpose of enabling to their services, including but not limited to, It service providers, data storage, web hosting and server providers, debt collectors, maintenance or problem solving provider, professional advisors and payment system operators.
  • Our existing or potential agents or business partners
  • Anyone to whom our business or assets (or any part of them) are, or may in good faith be, transferred
  • Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
  • Courts, tribunals. Regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings. Or in order to establish, exercise or defend our legal rights and third parties including agents or sub-contractors, who assist in providing information, products and services to you, This may include parties located, or that collect and store data (such as Google Analytics), outside of Australia including but not limited to USA and Canada.

By providing us with personal information, you consent to the disclosure or your personal information to third parties who may reside outside of Australia and acknowledge that whilst we make every effort to ensure compliance with Australian law we are not required to.

How we treat personal information that is also sensitive information

Coppin International T/A Bilbys Ropes Cords & Crafts does not collect or store sensitive information.
Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or membership, philosophical beliefs, sexual orientation or practices, criminal record, health information.

Your Rights and controlling your personal information

Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below

You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988, we may refuse to provide you with personal information that we hold about you

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security
If you have any questions about security on our website, you can contact us at

Cookies and Web Beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to inform, optimise and serve advertising based on someone’s past visits to our website. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our privacy officer at:

Coppin International Pty Ltd ABN: 91627055440

Last Update: 25 November 2018